Terms and conditions
We will always aim to deliver your order as close as possible to the estimated
time you want. Unfortunately there might be times when an unavoidable
situation takes place beyond our control which will mean this wont be
possible . Therefore delivery times are not guaranteed. We will always try and
contact you if we experience difficulties. The company will be under no liability
for any delay regarding a delivery or any consequences of such delay arising
from any circumstances whatsoever.
Our payment options are: 1. Bank transfer 2. Cash (Invoiced)
Full payment will always be required before any order can be accepted and
confirmed. Non cash payments must be made no later than 24 hrs. before
Cash on arrival
Where it has been agreed with us that we will collect cash on arrival
(Invoiced), we will make every effort to contact the person on site responsible
for payment when we arrive. Unfortunately due to other customers awaiting
deliveries we can only wait on site for 30 minutes for payment. After this time
the ice delivery will returned to base. Should the delivery be re booked a
further delivery charge will apply.
Payment must be made as soon after the provisional booking as possible. This
enables us to book /confirm other customers preferred dates/times. Delivery
dates booked by us prior to payment will be on a 24 hour provisional
booking, subject to full payment basis only. If this provisional booking
remains unpaid after 24 hours the provisional booking will be cancelled and
made available to others.
Ice sculptures and luges
Ice sculptures / Luges should be placed on a stable table and
supervised. Set up should be around 90 minutes prior to showing to avoid
Set up means the sculpture/luge being placed in a drip tray with a tube to
allow evacuation of the melted ice.
The customer is responsible for providing a suitable container for the melted
ice and that a stable table is in position upon our arrival.
Ice cubes & crushed ice orders may be cancelled at any time from order up to
5 days prior to the agreed delivery date for a full refund of the paid amount
less any expenses we incurred such as credit card fees etc.
Specially ordered items such as ice blocks,spheres,shot glasses, rock ice,
sculptures, luge’s and other ice products are excluded from cancellation
refund due to their bespoke nature)
Cancellation of an order
To cancel an order please email email@example.com giving us your contact
details, order date and simply say that you wish to cancel the order.
Please also contact us on +31 653195091 to ensure that we have received
the cancellation by email.
If we are unable to answer please leave a message telling us that you sent an
email requesting to cancel an order and can we confirm.
We will never pass on or sell your details to third parties and no financial
details will be held by ourselves. Nor will we ever pass on or sell your
information to third parties for marketing purposes.